Contact UsOur support team is available to help with any questions or issues you may have. Please contact us using the form below.
Response TimeWe strive to respond to all support inquiries within 24-48 hours. For urgent issues, please include "URGENT" in your email subject line.
Frequently Asked Questions
How do I reset my password?You can reset your password by tapping on the 'Forgot Password' link on the login screen and following the prompts.
How do I log a climbing attempt?To log an attempt, navigate to the route details page and use the logging container at the bottom of the screen to record your attempt or send.
Can I delete my account?Yes, you can request account deletion by emailing hello@klettra.com with the subject 'Account Deletion Request'.
How do I report a bug?If you encounter any bugs or issues, please email us with details including what happened, steps to reproduce the issue, and your device model.
App FeedbackWe're constantly working to improve Klettra. If you have suggestions or feedback, we'd love to hear from you.
Technical RequirementsKlettra is compatible with iOS 14.0+ and Android 10.0+. For optimal performance, we recommend using the latest OS version available for your device.